1. Acceptance of Terms
By accessing or using the services provided by Ahmad & Partners Ltd. ("we," "our," or "us"), including our website, client portal, advisory engagements, workshops, and related materials (collectively, the "Services"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services.
2. Description of Services
Ahmad & Partners provides:
- Strategic and organisational consulting for founders and chief executives.
- Organisation design, leadership team development, and behaviour-change engagements.
- Diagnostics, frameworks, and executive coaching.
- Workshops, advisory retainers, and bespoke project-based work.
All Services are advisory in nature. Results depend on individual effort, organisational context, and other factors beyond our control.
3. Eligibility
To use our Services, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into binding contracts.
- Provide accurate and complete information.
- Not be prohibited from using the Services under applicable laws.
4. Account Registration and Security
When creating a client account, you agree to:
- Provide accurate, current, and complete information.
- Maintain and update your information as needed.
- Keep your login credentials confidential.
- Accept responsibility for all activities under your account.
- Notify us immediately of any unauthorised access.
We reserve the right to suspend or terminate accounts that violate these terms.
5. Engagement Terms, Fees and Payment
5.1 Scope
The scope, deliverables, timeline, fees and any assumptions for each engagement are set out in a written proposal, Statement of Work ("SOW"), or email confirmation accepted by the client. Any work outside the agreed scope is a change request and may be subject to additional fees and revised timelines.
5.2 Invoicing and Payment
- Invoices are payable within fourteen (14) days of the invoice date, unless otherwise agreed.
- All fees are exclusive of VAT and any applicable taxes, which will be added where applicable.
- Retainers, deposits, and upfront payments are non-refundable once work has commenced.
- Late payments accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.
- We may suspend services, withhold deliverables, and revoke access if any invoice is more than seven (7) days overdue.
- The client bears all bank charges, FX conversion costs, and transfer fees.
5.3 Expenses
Clients reimburse all reasonable pre-approved expenses (travel, accommodation, subsistence, third-party tools, subcontractor costs) at cost plus any applicable taxes.
5.4 Failed Payments
If a payment fails, we may suspend access to Services until the payment is successfully processed. We will attempt to notify you of payment issues by email.
6. Client Responsibilities
Our ability to deliver depends on your timely cooperation. You will:
- Provide accurate, complete, and timely information, materials, and access.
- Designate a single empowered point of contact authorised to make decisions and approve deliverables.
- Respond to requests for input, approvals, or feedback within five (5) business days unless otherwise agreed.
- Ensure that all materials, data, and credentials provided to us are lawfully obtained and that you have the necessary rights to share them.
- Comply with all applicable laws and regulations relating to the engagement.
Any delay, failure, or inaccuracy in client inputs ("Client Delays") entitles us to an equivalent extension of timelines, relief from service levels, and recovery of any additional costs incurred.
7. Deliverables and Acceptance
Deliverables are deemed accepted on the earlier of: (a) written acceptance; (b) your use of the deliverable in any live, production, or external context; or (c) seven (7) days after delivery if no specific, written, reasonable objection is raised. Subjective dissatisfaction or change of strategy does not constitute a valid rejection.
8. Intellectual Property
8.1 Our Content
All content, frameworks, methodologies, templates, tools and materials provided through our Services are owned by Ahmad & Partners or our licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2 Background IP and Licence
We retain all right, title and interest in pre-existing materials, methodologies, frameworks, templates, models, know-how and intellectual property owned or developed by us prior to or independently of the engagement ("Background IP"), and in any generic improvements, learnings, or derivative methodologies developed during the engagement that are not client-specific. Subject to full payment of all fees, we grant you a non-exclusive, non-transferable, worldwide, royalty-free licence to use Background IP solely to the extent embedded in the deliverables and solely for your internal business purposes.
8.3 Bespoke Deliverables
Bespoke deliverables expressly identified in the Engagement Documents as "Client Materials" will, subject to and only upon full payment of all fees and expenses, transfer to you. Until full payment, all deliverables remain our property.
8.4 Restrictions
You may not, without our prior written consent: copy, reproduce, distribute or publicly display our content beyond the licensed scope; modify, adapt, or create derivative works; share, resell or transfer access to others; or reverse-engineer, repackage, sublicense, or train any AI or machine-learning model on our Background IP, frameworks, methodologies or deliverables.
9. Confidentiality
Each party will keep confidential all non-public information disclosed by the other party in connection with the engagement ("Confidential Information") and use it only for the purpose of performing or receiving the Services. Confidentiality obligations survive termination for three (3) years, except for trade secrets which remain protected for as long as they qualify as such. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
10. Data Protection
Each party will comply with the UK GDPR, the Data Protection Act 2018, and all other applicable data protection laws. Where we process personal data on your behalf, the parties will enter into a separate Data Processing Agreement on our standard terms. You are and remain the controller of any personal data you provide; we act as processor only to the extent expressly agreed in writing. See our Privacy Policy for more detail.
11. User Conduct
When using our Services, you agree not to:
- Violate any applicable laws or regulations.
- Infringe on the rights of others.
- Submit false or misleading information.
- Harass, abuse, or harm other users or our staff.
- Spam or send unsolicited communications.
- Attempt to gain unauthorised access to our systems.
- Interfere with the proper functioning of our Services.
- Use the Services for any fraudulent or illegal purpose.
12. Disclaimers
12.1 No Guarantees
While we strive to provide valuable advisory work, we cannot guarantee specific business outcomes. Results depend on numerous factors including organisational context, leadership commitment, market conditions, and execution.
12.2 Not Professional Advice
Our Services are advisory in nature and do not constitute legal, financial, tax, accounting, investment, medical, or regulated professional advice. You are solely responsible for evaluating, validating, and implementing any recommendations.
12.3 "As Is" Basis
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS.
12.4 Testimonials
Any results displayed in testimonials or case studies are exceptional and not typical, and are influenced by factors unique to each client. We make no guarantee, representation, or warranty that you will achieve similar or any specific results.
13. Limitation of Liability
To the maximum extent permitted by law:
- Our total aggregate liability arising out of or in connection with any engagement, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, indemnity or otherwise, will not exceed the total fees actually paid by you to us for the specific engagement giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability.
- In no event will we be liable for any loss of profits, revenue, business, anticipated savings, opportunity, goodwill, reputation, data, or contracts; business interruption; loss arising from third-party claims; or any indirect, special, consequential, exemplary, or punitive damages.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
You acknowledge that the fees charged reflect the allocation of risk set out in this section.
14. Indemnification
You will indemnify, defend, and hold harmless Ahmad & Partners and our respective directors, officers, employees, agents and contractors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of any deliverables; (b) any materials, data, content or instructions provided by you; (c) your breach of these Terms or applicable law; (d) any business, operational, employment, regulatory, or strategic decision you make; and (e) any claim by your employee, contractor, customer, investor, or other third party arising in connection with the engagement.
15. Non-Solicitation
During the engagement and for twelve (12) months following its termination, you will not, directly or indirectly, solicit, hire, engage, or contract with any of our personnel, employees, contractors, associates, or partners who were involved in the engagement, without our prior written consent. If you breach this obligation, you will pay us a placement fee equal to fifty percent (50%) of that individual's first-year total compensation as liquidated damages, which the parties agree is a genuine pre-estimate of loss.
16. Non-Disparagement and References
Neither party will make any public statement that disparages, defames, or damages the reputation of the other. We may reference the existence of the engagement and your name and logo for portfolio, case study, marketing, and credentialing purposes, provided no Confidential Information is disclosed without your prior written consent.
17. Subcontracting
We may engage subcontractors, associates, or third-party providers to assist in delivering the Services. We remain responsible for the acts and omissions of such subcontractors as if they were our own.
18. Term, Termination and Suspension
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for breach of these Terms, fraudulent or illegal activity, non-payment, disruptive or abusive behaviour, or at our sole discretion. Upon termination, your right to use the Services ceases immediately. Termination for behavioural reasons or breach will not entitle you to any refund or compensation. Provisions of these Terms that by their nature should survive termination will survive.
19. Force Majeure
Neither party is liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from events beyond reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, civil unrest, internet or telecommunications outages, power failures, or third-party service disruptions.
20. Modifications
We may modify these Terms at any time. Changes are effective upon posting to our website. We will make reasonable efforts to notify you of material changes by email or through our Services. Your continued use after changes constitutes acceptance of the modified Terms.
21. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
22. Governing Law and Jurisdiction
Ahmad & Partners is based in the United Kingdom. These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from or in connection with these Terms or your use of the Services. If you access the Services from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.